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‎09-21-2024 06:35 PM

HP Recommended

Computetr will not work 

Every time I turn on computer it freeze and and freeze the mouse and keyboard 

1 REPLY 1

‎09-22-2024 09:31 AM

HP Recommended

What caused the problem in the first place?
Power glitch? Upgrade to windows 11?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

 

Let me know if you can pass diagnostics.

Thank you for using HP products and posting to the community.
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