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HP Recommended
Omen 15 (2B1K3AV)
Microsoft Windows 10 (64-bit)

Hello,

I recently bought an Omen 15, and I am not entirely satisfied with thermals. I've noticed that people have had good results with better thermal paste than what's applied at the factory and I have a tube of Arctic MX-4, however, I'm worried my warranty might be voided if I replace it myself (even if I don't damage anything). Does anyone know if it'll be voided, and if so, will authorized repair shops replace it for me with what I provide them? Does HP's policy on this differ by region?

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

hi

see this

HP PCs - Damage Not Covered by the HP Standard Limited Warranty | HP® Customer Support

This is quite peculiar.
according to the HP documents, indeed, if you do not damage anything, or if the computer does not crash as a result
the warranty should not be voided!
But with some messages, which we can meet here, it is possible, that if the HP employee thinks otherwise, it might go wrong.
So it is very difficult to assert yourself, that you can do it, without any worries.

 

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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------

View solution in original post

2 REPLIES 2
HP Recommended

hi

see this

HP PCs - Damage Not Covered by the HP Standard Limited Warranty | HP® Customer Support

This is quite peculiar.
according to the HP documents, indeed, if you do not damage anything, or if the computer does not crash as a result
the warranty should not be voided!
But with some messages, which we can meet here, it is possible, that if the HP employee thinks otherwise, it might go wrong.
So it is very difficult to assert yourself, that you can do it, without any worries.

 

--------------------------------------------- Signature ---------------------------------------------
Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ? Click on the yes button
Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it



Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
HP Recommended

Thanks a lot. The page you linked also lists thermal damage, so it's damned if I do, damned if I don't.

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