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‎07-25-2022 08:44 AM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

I'm using HP Victus since last october. It came with Windows 10 and there was no issue related to wifi, but after upgrading to Windows 11 and a month later, I'm facing an issue related to wifi. Sometimes wifi option totally gets removed from my laptop, as if there's no internal wifi hardware. A HP network check fixes this issue by resetting the adapter, but in a week/ or after 2-3 days again this problem happens. Earlier, HP cloud recovery used to offer windows 10 image, now it's only offering windows 11. I want to revert back to factory installed windows 10, is there any way to get OEM Windows 10 Image?

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2 REPLIES 2

‎07-25-2022 02:20 PM

HP Recommended

@SoumyaJB 

 

Please use Cloud Recovery tool


                   https://support.hp.com/us-en/document/c06162205

 

Regards.

BH
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‎07-26-2022 02:40 AM

HP Recommended

Hi, I tried using cloud recovery but it's giving Windows 11 image, not Windows 10.

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