Windows 11-says low power-source detected laptop

[Runata]

So I've been getting this error ever since i update Windows in this laptop, the error is in a notification which says low power-source detected laptop will run in low performance mode. I mean the frame i hit in games is terrible and I'm shocked after i saw people reviewing the same laptop but getting more than triple the fps i get. I am sure the reason of my low fps is because of this problem. ive tried many ways to fix this but none work. I hope there is a way to fix this issue and please let me know the solution soon. 

[Garp_senchau]

@Runata, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

The notification you're seeing may indicate that your laptop is running in a power-saving mode due to a low battery or an insufficient power source. Here are some steps you can take to troubleshoot and resolve the issue:

Check the Power Connection:

• Ensure that your laptop is properly connected to an AC power source using a compatible power adapter.
• Inspect the power cable and adapter for any physical damage. Replace them if necessary.

Verify Battery Health:

• If you are running on battery power, make sure the battery is fully charged. Connect the laptop to an AC adapter to recharge it.
• You can use the HP Support Assistant or Windows Battery Report to check the battery's health.

Adjust Power Settings:

• Go to Start > Settings > System > Power & sleep.
• Ensure that your power plan is set to "Balanced" or "High performance" instead of "Power saver."

Replace or Calibrate the Battery:

• If the battery is old or damaged, consider replacing it with a new one.
• You may also want to calibrate the battery to ensure accurate reporting of remaining charge.

Check for Windows and Driver Updates:

• Ensure that your Windows operating system and device drivers are up to date as they might include performance improvements or bug fixes.

Examine Task Manager:

• Open Task Manager by pressing Ctrl + Shift + Esc.
• Check for any high power-consuming processes that might be running in the background and end them if they are unnecessary.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Runata]

Hi, thanks for your detailed guidance. I have already tried all the suggested steps, including checking the power connection, verifying battery health, updating Windows and drivers, and examining Task Manager. Unfortunately, the laptop is still running slow.

Could you please suggest any additional steps that I can try next?

Thanks in advance for your help.

[Garp_senchau]

Hey @Runata,

Thank you for your response

I recommend checking out these guides to see if they help improve the performance of your unit.

Reference:

HP PCs - Improving PC performance (Windows) | HP® Support

Slow Laptop? 15 Fixes to Speed Up Your PC

Additionally, I suggest running a system test using the hardware diagnostic tool to further assess the situation.

Reference: HP PC Hardware Diagnostics | HP® Support

Let me know how it goes..

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Runata]

Hi Garp_senchau,

Thank you for your detailed guidance. I have conducted all the suggested tests and followed the troubleshooting steps, including running the HP hardware diagnostics. However, the issue still persists—whenever I connect the charger, the laptop shows "low power source detected" and continues to run slowly.

Could you please advise on any advanced steps or if this may indicate a hardware issue (such as with the adapter, battery, or power circuit)? Your further guidance would be greatly appreciated.

Best regards,

Runata

[Garp_senchau · Accepted solution]

Hey @Runata, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,

[Runata]

Thank you for the update. I’ll get in touch with the support team as advised to resolve the issue. Appreciate your assistance.

Regards,

Runata