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‎10-06-2017 03:33 PM

HP Recommended
Product: OMEN Z4Y53LA#ABM
Operating System: Microsoft Windows 10 (64-bit)

I have a problem with Windows Hello on HP Omen where it says "Windows Hello feature is not available on this device", but as I read from microsoft you are able to sign in with face recognition. How do I fix this problem so I can use Windows Hello feature?

1 person had the same question
2 REPLIES 2

‎10-06-2017 06:00 PM

HP Recommended
@LuisGtzColunga wrote:

... "Windows Hello feature is not available on this device", but as I read from microsoft you are able to sign in with face recognition....

Hi,

 

I can read the following specs but it does not have a right camera to support Hello therefore you can't. You need a proper camera to use this function.

 

              https://imagenes.paris.cl/is/content/Cencosud/Productos/iconos/SKU112784-fichatecnica.pdf

 

Regards.

 

BH
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‎10-06-2017 07:53 PM

HP Recommended

Banhien is right.

To be more specific, you need a webcam with infrared assist/3D capability.

Example: HP Truevision HP IR Camera or  Intel RealSense 3D Camera

 

Yours is the HP Wide Vision HD Camera and wont work.

 

 

 

 

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