Windows update restart and no longer powers on

[Johnsarge]

Hi, I've got a HP omen 16 laptop and 9 days after my warranty ends, it decided to not boot, just my luck.

Last night after about 2 hours use, I restarted my laptop as windows had a update, when it was saying it was updating my laptop just turned off and will no longer boot up, there is no light on the power button when pressed and the fans don't spin or anything.

The steps I have taken so far is plugging my charger in another outlet but it was definitely charging before hand and that didn't work, I then took out the AC adaptor and disconnected the battery and then held down the power button for over 15 seconds looked at the internals if there are any obvious damage or if I could smell any burning which there wasn't any, then I plugged in the AC adaptor without the battery connected and tried turning it on that didn't work, I then unplugged the AC adaptor and plugged the battery back in and then left it on charge over night and it still will not boot.

I don't have a spare charger to check but it was definitely showing it was charging before hand and had battery left, I will also be taking this Currys on Saturday for them to try another charger just incase.

Any help will greatly be appreciated.

[Johnsarge]

I have now tried another power supply and that hasn't worked and also noticed the led light next to the charger port saying if its charging doesn't light up with either powers supplies.

Has anyone got any ideas as I'm lost what to do now as I can't afford the £304 fee of getting it fixed by hp

[Raj_05]

Hi @Johnsarge,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP Omen 16 laptop. If your laptop no longer powers on after a Windows update restart, there are a few troubleshooting steps you can try.

• Perform a hard reset: Disconnect the power adapter, remove the battery (if it's removable), and hold down the power button for about 15 seconds. Then, reconnect the power adapter (if available) and try turning on the laptop.
• Check the power source: Make sure the power adapter is properly connected to both the laptop and a functioning power outlet. Try using a different power outlet or a different power adapter if available.
• Verify the battery charge: If your laptop has a removable battery, check if it's charged. Remove the battery, wait for a few seconds, reinsert it, and then try turning on the laptop.
• Check for LED indicators: Look for any LED lights on the laptop that indicate power or charging. If you don't see any lights, it could indicate a hardware issue.
• Try an external display: Connect your laptop to an external monitor or TV using an HDMI or DisplayPort cable. If you see a display on the external screen, it could indicate a problem with the laptop's built-in display.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support