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‎07-26-2022 09:09 AM

HP Recommended
Product: OMEN by HP - 17-w246ng
Operating System: Microsoft Windows 10 (64-bit)

my laptop isnt able to connect wirelessly to the network. there is a wifi chip installed in the laptop but its not shown in the device manager neither in the adapter options. im sitting on the floor with my laptop infront of the router with a LAN cable and my back hurts. i already had a few Intel workers trying to help me even with remote control but they all havent been able to fix the issue. My laptop just wont use the wifi chip built in.

Hp omen 17-w246ng

Category:
3 REPLIES 3

‎07-29-2022 01:22 AM

HP Recommended

Hello @seeskefu 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

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‎07-29-2022 01:40 AM

HP Recommended

The product number is 5CD72516Q6

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‎07-29-2022 02:17 AM

HP Recommended

Hello @seeskefu 

 

(1) Install/Update <intel> wireless driver

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

ub6424_0-1659082545025.png

(2) Reboot and test again ...

(3) Please report your results

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