• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎07-26-2022 09:09 AM

HP Recommended
Product: OMEN by HP - 17-w246ng
Operating System: Microsoft Windows 10 (64-bit)

my laptop isnt able to connect wirelessly to the network. there is a wifi chip installed in the laptop but its not shown in the device manager neither in the adapter options. im sitting on the floor with my laptop infront of the router with a LAN cable and my back hurts. i already had a few Intel workers trying to help me even with remote control but they all havent been able to fix the issue. My laptop just wont use the wifi chip built in.

Hp omen 17-w246ng

Category:
3 REPLIES 3

‎07-29-2022 01:22 AM

HP Recommended

Hello @seeskefu 

 

Sorry to hear that you are having problems ... 

 

To help you I need to know the product number (p/n) of your notebook !

 

You will find this information on the back/rear of your notebook in small alphanumeric letters.

The product number (p/n) is legally allowed information about the computer. This is not sensitive data.

It is allowed to publish it in public.

 

or

 

press [windows key] + r

( run command )

msinfo32

copy / paste the System SKU value and BIOS Version/Date value

msinfo32msinfo32

Was this reply helpful? Yes No

‎07-29-2022 01:40 AM

HP Recommended

The product number is 5CD72516Q6

Was this reply helpful? Yes No

‎07-29-2022 02:17 AM

HP Recommended

Hello @seeskefu 

 

(1) Install/Update <intel> wireless driver

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-i...

ub6424_0-1659082545025.png

(2) Reboot and test again ...

(3) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.