Xbox Game Pass

[Jonathan-Weidow]

I just want my free month of game pass ive been trying to get for months. this is crazy. 12 emails sent, your virtual chat bot nonsense is useless. Paid all this money for a computer, please help me.

[NonSequitur777]

@Jonathan-Weidow,

Welcome to our HP Community forum!

I am sorry you're having a frustrating experience.

Whilst your new HP computer may include a free Xbox Game Pass offer, it's Microsoft — not HP — who manages the redemption process and eligibility.

Here’s what you can do:

1. Sign in to the Microsoft Store app on your HP PC using your Microsoft account.

2. Go to Library > Included with device, or search for “Xbox Game Pass” in the Store.

3. If eligible, you should see the option to redeem the 1-month Game Pass.

4. You can also visit: https://www.microsoft.com/redeem and enter a code, if one was provided.

Please Note: The offer must be redeemed within a specific timeframe from device activation (often 90–180 days), and some regions/models may not qualify.

If you're still stuck, you’ll need to contact Microsoft Support, not HP: https://support.xbox.com/en-US/.

Kind Regards,

NonSequitur777