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HP Recommended
VİCTUS BY HP 16e0015nt
Microsoft Windows 10 (64-bit)

esranuryildiz_0-1635975771458.jpeg

 

I bought a  Victus by HP online in a Turkish store. When the device came to me, I noticed that the screen was yellow. I took it to the store to compare with an equivalent device just to be sure on 18 September 2021. It turned out that there was a problem with my device.  The problem was thought to be software related and Windows was reinstalled but the problem was not solved. Therefore it sent to the official distributor of the device. But distributor said there was no problem with the device and sent it back. Then the store contacted HP Support Turkey. A few remote checks were made to make sure the problem wasn't caused by Windows and since it was seen again that the problem was not software related so it was sent back to distributor.  distributor sent it to HP Repair Turkey. Now HP Turkey do nothing and send the device back. I have been dealing with this for more than 1 month and waiting for the product to be accepted as defective, for the device to be replaced with a new one. As an architect, all my work has been disrupted in this process and unfortunately I have to deal with it AGAİN. I'll add the photos below. Please help me solve this problem because I'm too tired to deal with it. It is not my responsibility that I received a defective product. And I'm highly surprised and disappointed that a big company like HP kept me waiting for weeks for such a obvious defect. 

 

İts not possible for me to calibrate the device correctly from the advanced  color settings sections. Please take back this device! I'm so sad... Hp please stand behind your defective product!

 

Long story short they send me a defective device and now HP doesn't take it back! 

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3 REPLIES 3
HP Recommended

@esranuryildiz

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, in order to bring your issue to the attention of an appropriate team within HP. I am sending you a private message. Please check the mailbox icon at the top-right corner of this screen.
 

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ECHO_LAKE
I am an HP Employee

HP Recommended

  The last time I wrote here on November 3, the problem I had with the victus by hp laptop. I bought the product online about three months ago and it has a yellow filter on the screen. I tried every way, the problem is not solved because the problem is most likely hardware. I have been trying to return it for 3 months, although the warranty period has not expired, they do not take the product back for 3 months.

 

 When I wrote the problem here, two authorized persons asked for the details of the problem and they wanted some information from me. They said that the authorized team will contact me. Nobody got contact with me!! It's been 14 days since I wrote here and no one is helping. I have been trying to return this damaged product for 3 months in total. I regret that I chose HP. I wish I had bought a different brand of computer ! I am very sad and very tired.

HP Recommended

hi @esranuryildiz 

please wait for @Echo_Lake 

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Windows 11 22h2 inside , user

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