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‎08-19-2022 08:06 PM - last edited on ‎08-20-2022 06:44 AM by

HP Recommended
Product: OMEN by HP - 15-ce198wm
Operating System: Microsoft Windows 11

Product name: OMEN by HP Laptop

Model: 15-ce198wm

Operating System: Windows 11 Home 64-bit 

My notebook is showing Your computer is plugged-in. However, the battery is not necessarily charging, on Hp support assistant and the battery is charging really slow. Pls help.

 

Screenshot 2022-08-19 215351.png

Category:
2 REPLIES 2

‎08-20-2022 07:41 AM

HP Recommended

Hello @vaibhav7071 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

- copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date


(2) Please report your results

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‎09-15-2022 08:59 PM

HP Recommended

Thank you for replying!

 

Here is information as you requested,

 

OS Name - Microsoft Windows 11 Home

Version - 10.0.22000 Build 22000

System Model - OMEN by HP Laptop

System SKU - 3VT96UA#ABA

BIOS Version/Date - AMI F.09, 24-04-2019

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