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Arti25
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Message 1 of 2
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artifacts after turning on the display

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HP Omen 15-dh0010ur
Microsoft Windows 10 (64-bit)

Please help, I have a new laptop, and I have a trouble. After turning on the screen, there`re some artifacts on the screen. Nvidia drivers are up-to-date, all driver are up-to-date, Win10 2004. Now I`m trying to reproduce this strange situation, but when i need it, I can`t get it.

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Arti25, Welcome to HP Support Community!

 

Here's what you need to do, to identify the issue and resolve it accordingly:

  • If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
    • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
    • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

 

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

 

if the issue persists, reinstall Windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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