battery not charging from adapter

[Rishabh68]

Dear HP Support Team,

I am writing to express my concern and dissatisfaction regarding the service support for my recently purchased HP Victus laptop.

My laptop has stopped charging through the adapter, and the charging light only blinks when I press the power button. I promptly contacted HP Support, and I was assured that an onsite engineer would be assigned to resolve the issue within 1–2 days. However, it has now been three days, and I have received no response or update regarding the service request.

This delay is causing significant inconvenience, especially since the laptop is new and should not be experiencing such issues so early. I kindly request immediate action to resolve this matter by assigning an engineer without any further delay.

Please treat this as an urgent escalation. I expect a quick resolution to ensure my trust in HP’s product quality and after-sales service remains intact.

Looking forward to your prompt response.

Sincerely,
Rishabh Kulkarni
Edited
Case ID : Edited

[VikramTheGreat]

Hi @Rishabh68,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the case number. I noticed that the engineer has already updated today that an on-site visit will be initiated. However, it may take about 3 to 4 business days (excluding weekends and holidays). I kindly request your patience during this time while we wait for the engineer’s visit.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat