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HP Recommended
HP Pavilion Gaming - 15-dk0096wm

I recently noticed when I play any game longer than a few minutes, my laptop will rapidly switch between plugged in and not plugged in, will lose charge quickly, and sometimes will jump between 96% and 100% and back again. I did a battery check with the hp support assistant and it says the battery is running normally. so would this be a charger issue? 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @calliope_367 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery charge. Battery percentage suddenly falls from100% to 96%. This symptom is functioning as designed to protect battery from overcharging.
 

Kindly refer to this link and you can perform few calibrations for good battery health.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

View solution in original post

1 REPLY 1
HP Recommended

Hi @calliope_367 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with your battery charge. Battery percentage suddenly falls from100% to 96%. This symptom is functioning as designed to protect battery from overcharging.
 

Kindly refer to this link and you can perform few calibrations for good battery health.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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