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NightBaRron1412
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blue color isn't working for my keyboard backlit

HP Recommended
OMEN by HP Laptop 15-dc0xxx
Microsoft Windows 10 (64-bit)

The blue color isn't working for my keyboard RGB backlit... Whenever I choose it from the Omen Command Center I get green instead.

3 REPLIES 3
KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 4
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@NightBaRron1412

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please uninstall the Omen Command Center and restart your Notebook

 

Then  download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Next reinstall the HP Omen Command Center from Microsoft Store

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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NightBaRron1412
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Message 3 of 4
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Hi .. No .. I did everything as you said but there is still no effect .. my keyboard backlit light seems so weak and blue light isn't working at all

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Jay_G24
HP Support Agent
HP Support Agent
12,407 12,377 945 1,073
Message 4 of 4
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Try the below suggestions-

 

Reinstall Keyboard Driver

1) Follow the path: Start icon > Control Panel (View by Large icons)> Device Manager

 

2) In the Device Manager window, click to expand Keyboards category. Then right click the keyboard option listed here and choose Uninstall

When prompted to confirm the uninstall, press OK to continue. 

3) Wait for the uninstall to finish. Then restart your computer. The keyboard driver will be reinstalled automatically once you restart your laptop. 

 

Also, try the steps in the document -Using the Backlit Keyboard

 

Keep me posted!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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