bluetooth dissapeared

[youssef00098]

every time i connect my earbuds to my laptop the bluetooth lag then disappear i uninstalled the driver even downlouded a new one still nothing i did a full software and hardware scan it apears again for a while then disappear again

my laptop is new and still has a warrenty

what should i do with this frustrating issue?

[Garp_senchau]

@youssef00098, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

It sounds like you are experiencing persistent Bluetooth connectivity issues with your Victus by HP Gaming Laptop. Here are some steps you can follow to troubleshoot and potentially resolve the problem:

Check for Windows Updates:

• Make sure that your Windows operating system is up-to-date. Sometimes, updates can resolve compatibility issues with drivers.
• Go to the Start menu > Settings > Update & Security > Windows Update > Check for updates.

Reinstall Bluetooth Driver:

• Uninstall the current Bluetooth driver and then reinstall the latest version from the HP support website specific to your laptop model.
• Visit HP Support and enter your laptop's details (Victus 15.6 inch Gaming Laptop 15-fa1000) to find and download the appropriate driver.

Run HP Support Assistant:

• HP Support Assistant can help identify and resolve issues with your system.
• Launch HP Support Assistant from the Start menu, and follow the on-screen instructions to perform a system check.

Check Bluetooth Settings:

• Ensure that Bluetooth is enabled on your laptop.
• Go to Settings > Devices > Bluetooth & other devices, and ensure that Bluetooth is turned on and your earbuds are listed as a paired device.

Driver Update via Device Manager:

• Go to Device Manager > Bluetooth > Right-click the Bluetooth driver > Update driver > Search automatically for updated driver software.
• This might find a more recent driver version through Windows Update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[youssef00098]

I did all of that  

My bluetooth works normally when I am home but when I go to my work it disappears once I try to connect I did all what you told me to do but still the same problem

Thanks for your the effort

[Garp_senchau · Accepted solution]

Hey @youssef00098,

Thank you for your response

It sounds like the issue might be related to the Bluetooth environment or interference at your work location, rather than just a driver issue. Since it works fine at home, there could be other factors affecting the connection when you're at work. Let’s go through some more steps that might help resolve this:

Check for Bluetooth Interference:

At work, there could be other devices (like Wi-Fi or other Bluetooth gadgets) causing interference.

Run HP Diagnostics:

Press Esc when you turn on the laptop, then press F2 to run the Bluetooth test. This checks if the Bluetooth hardware is working fine.

Disable Power Saving for Bluetooth:

Go to Device Manager > Bluetooth > Right-click your Bluetooth adapter > Properties > Power Management > Uncheck "Allow the computer to turn off this device to save power."

Remove and Re-pair Bluetooth Devices:

Go to Settings > Devices > Bluetooth & other devices. Remove all paired devices, restart, and then re-pair your earbuds.

Test Without External Bluetooth Devices:

If you're using a Bluetooth dongle or USB hub at work, try connecting directly without them.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[youssef00098]

Thank you for your reply 

The Bluetooth worked fine for a while but the issue appeared again it says in the adaptor properties "windows has stopped this device because it has reported problems"

[Garp_senchau]

Hey @youssef00098, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,