bluetooth headseat connection issue

[salih7]

I bought a headphones (jabra ellite 5).  I had problem to pairing with my computer. Then, I try to remove devices which already paired with my computer to see the problem if caused by the headphones. But, After unpairing the devices (a keyboard and another headphone), my computer didn't see bluetooth devices at all. I tried a couple of things to solve this including deleting drivers and reinstalling them. Now, I can use my keyboard (at first the keyboard also does not show up) but not headphones. They are able to pair (it is still really hard to pair) with the computer but the sound does not come from them and the connection is losing within seconds. I have no idea what can be the problem?

[A_Gayathri]

Hi @salih7,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Gaming Pavilion - 15-Cx0038nt. Bluetooth headset connection issue  Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps. 

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.  

Please follow the  troubleshooting steps HP PCs - Connecting a Bluetooth device (Windows)

Please  update Windows and HP support assistances updates  

And update Bios and other drivers please click on the link. to update the drivers.  

I hope this helps! Keep me posted. 

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