broken hinge

[christine428]

The hinge on my laptop has cracked, this seems to be a well know issue however even though my computer is still under warranty i am being told that its not covered.

Could i get an explaination on why an obvious defect is not being covered under warranty?

[Irfan_06]

Hi @christine428,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[christine428]

the hp response was just a private message with the hp service link and  phone number, no help at all with my issue

[Nal_NR]

Hi @christine428,

Welcome back to the HP Support Community. 

I'd be glad to help you! 

Here's an explanation for why the cracked hinge might not be covered under warranty:

Physical Damage: HP's standard warranty covers defects in materials and workmanship, but physical damage, such as a cracked hinge, is usually classified as accidental damage or due to wear and tear, which are not covered under the regular warranty.

The cracked hinge is not part of a known manufacturing defect or a widespread issue for your specific model, it may be seen as an isolated incident. In such cases, the repair is considered outside warranty coverage.

For further assistance, I recommend you contact phone support. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[christine428]

To claim this isn't a known issue or defect when HP has multiple class action lawsuits against them for this exact issue and this forum is full of complaints for this exact issue is business at its worst, congrats you've lost a customer for life.

[Raj2111]

Hi @christine428 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support