case logged with HP service center no replay and no support not asnwering

[Palvinder]

[edit]

Dear Team,

I am writing to follow up on my previous request. I am still waiting for a response regarding the warranty service.

I assume the warranty is still valid since I logged the call with HP on October 15th. Additionally, I understand that the warranty is on hold from the date the call was logged, and I will be receiving an extended warranty for the days my laptop is down and not supported by HP.

Thank you for your attention to this matter.

From: [edit]
Sent: 25 October 2024 11:45 AM

 

Dear Support Team,

I am writing to express my frustration regarding the lack of updates on the issue I logged on October 21. Despite multiple follow-ups, I continue to receive the same automated response stating that the matter is being worked on. This lack of progress is highly disappointing.

I would like to understand what specific information is missing or required from my end to expedite the resolution of this issue. If there is any way I can assist in gathering the necessary details, please let me know.

It feels as though the resolution is being delayed until my laptop warranty expires, at which point I fear I will be told that nothing can be done due to the expired warranty. This is unacceptable and I urge you to address this matter promptly.

Your immediate attention to this issue would be greatly appreciated.

Thank you for your cooperation.

[edit]

 

Dear Support Team,

Waiting for the reply .

[Raj_05]

Hi @Palvinder,

Welcome to the HP Support Community

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support