• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎10-26-2025 05:29 AM

HP Recommended

i have victus by HP gaming laptop 15-fb0xxx its plugged in and showing to be charging but the charging percentage is not increasing. what should i do

Reply
1 REPLY 1

‎10-28-2025 07:51 AM - edited ‎10-28-2025 07:51 AM

HP Recommended

@yashraj9302, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

If your Victus by HP Gaming Laptop 15-fb0xxx shows “plugged in, charging” but the battery percentage isn’t increasing, here are some steps to help resolve the issue:

Basic Checks

  • Ensure the power adapter is genuine HP and properly connected.
  • Try a different wall outlet.
  • Inspect the charging cable and port for damage or debris.

Battery Health Check

Use HP’s built-in diagnostics:

  • Turn off the laptop.
  • Press Esc repeatedly during startup, then press F2 to open HP PC Hardware Diagnostics UEFI.
  • Select Battery Test and run it.
  • If the battery fails, note the failure ID.

Update BIOS and Drivers

Outdated BIOS or power drivers can cause charging issues.

  • Visit the Official HP® Support and enter your exact model number.
  • Download and install the latest BIOS, Chipset, and Power Management drivers.

Battery Driver Reset

  • Open Device Manager (press Win + X, then choose Device Manager).
  • Expand Batteries.
  • Right-click Microsoft ACPI-Compliant Control Method Battery and choose Uninstall device.
  • Restart your laptop. Windows will reinstall the driver automatically.

Check Battery Settings

  • Go to Settings > System > Power & Battery.
  • Ensure Battery Saver is off.
  • Check if any charging thresholds are set (some gaming laptops limit charging to preserve battery health).

HP Support Assistant

Install or open HP Support Assistant | HP® Support to run diagnostics and check for updates.

 

If none of the above steps work, the issue may be hardware-related, in that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: HP® Service Center Locator - India | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode)
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.