cmos 502 error

[anakinlalala]

Hello, I have an 2021 Omen 15 ek1xxx gaming laptop, these days when I play games or just turn on the laptop it goes black but I can still hear the sound and the system continues to work, then I try to turn on the laptop again and then it shows CMOS 502 error, then when I turn on the laptop I can still use it but the GPU will change to use the CPU Instead of my 3070 GPU, I tried updating my bios and was able to change back to the 3070 GPU but still get a black screen sometimes, is this a battery issue? Should I buy a new battery and replace it? Would that help?

[Irfan_06]

Hi @anakinlalala,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that has a CMOS error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day. <br />Irfan_06 – Moderator.

HP Support