computer sent to warranty, returned with a faulty battery

[heyyanewbie]

the laptop was sent in for service about 5 months or so ago, and ever since then, i have been experiencing constant lock ups while playing video games specifically. recently pieced it together that if i unplug the charger, the crashes just completely stop, but obviously, i do not want that. unfortunately, the warranty is now expired, and i do not know where to start to fix this. please help.

to add on, i have tried practically EVERYTHING i could find online, formatted the computer several times, and the issue persists. 

[Nal_NR]

Hi @heyyanewbie,

Welcome to the HP Support Community. 

I understand that you are facing issues with the battery. I'd like to help!

Try and update the Bios and see if that helps. Click here

If that does not help, run a battery test: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @heyyanewbie,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

[Nal_NR]

Hi @heyyanewbie,

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us