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‎07-28-2022 12:15 PM

HP Recommended
Operating System: Microsoft Windows 11

Apparently this is a known issue.

I returned my other laptop gaming omen to the HP because of the cursor. It stuttered and stopped and was useless. I couldn't even select text in Word. The only way I could get it working again was to close the laptop lid... then the cursor worked well for a 1/2 minute. I kept doing that over and over and over and talked to support for days on end. Finally: They accepted the return.

Now I am having an issue (the same one) on this Omen! Literally the same model.

Not as bad an issue as the other one, as the cursor will last a good hour before acting up. If walk away and leave the lid open, then the cursor will drag and be jittery again. Also intermittently will not cut/paste or select text, again just like before. The issue isn't as often but.... What's going on here?

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1 person had the same question
1 REPLY 1

‎07-31-2022 10:33 AM - last edited on ‎05-05-2023 06:39 AM by

HP Recommended

Hi @mimestream

 

Welcome to the HP Support Community.

 

I'd like to help! 

 

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc. 

 

Keep me posted. 

 

 

NIRVANA_95
I am an HP Employee
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