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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
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‎07-20-2025 01:14 PM

HP Recommended
Operating System: Microsoft Windows 11

I bought my OMEN last year and since then the charger has been faulty and only charge when the laptop is off and I was thinking that my laptop setting is wrong till I checked it with a friend's charger and it started charging while was on.

1 REPLY 1

‎07-22-2025 02:57 PM

HP Recommended

H @NavidJessy 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I am an HP Employee.
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