freezing pc

[UDYR]

HI how are you doing i have problem with my hp omen
OMEN by HP 15-dh0153tx.....
since bios update it freezes during windows installation, it started then it stuck on precents like 10% 11% 7%
i installed windows on external hard drive and i have same result screen freezes,
i cannot install older versions of bios cause i cant find them to download 

[VikramTheGreat · Accepted solution]

Hi @UDYR,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how disheartening it must feel watching your OMEN by HP 15-dh0153tx laptop freeze during Windows installation after a BIOS update, especially when you’ve tried everything from external drives to searching for older BIOS versions. You're not alone in this, and I’m here to help you navigate the issue.

Steps to Troubleshoot and Recover

Here’s what you can do next:

1. Try BIOS Recovery (Even Without Windows)

HP provides a BIOS recovery method that works even if Windows isn’t installed:

• Turn off the laptop.
• Press and hold Windows + B, then press and hold the Power button for 2–3 seconds.
• Release the Power button, but keep holding Windows + B until you see the BIOS recovery screen.

More details here: HP Desktop PCs - Recovering the BIOS (Basic Input Output System) | HP® Support 

2. Use HP Cloud Recovery Tool

If the BIOS recovery doesn’t help, try reinstalling Windows using HP’s official recovery tool:

• Download the HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Support on another PC.
• Create a recovery USB for your OMEN laptop.
• Boot from the USB and follow the guided steps.

3. Check for Updated Drivers and BIOS

Visit the official HP driver page for your model to ensure you’re using the correct BIOS and firmware:

🔗 OMEN by HP 15-dh0153tx | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat