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gaming laptop underpeforming

HP Recommended
Pavilion gaming 15
Microsoft Windows 10 (64-bit)

my gaming laptop has been underpeforming really bad 

my gaming laptop spec HP pavilion gaming 15

gtx 1650m

ryzen 5 3550h

by the way the laptop has single channel memory.

when i was playing apex legends i got 18 fps on the lowest settings

and on fortnite i got 120 fps

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@deepjay2

 

I reviewed your post and I understand that you are facing performance issues.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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