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batlase
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gaming on hp pavilion 15-bc5xxx

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Pavilion 15-bc5xxx
Microsoft Windows 10 (64-bit)

I have a problem with my laptop. it seems like every a little more demanding game is not playable on my laptop. Whenever i start a game, for example Mafia 3, Watch dogs 2 or Dead by daylight, the game freezes imidiately after start up, sometimes it takes a little longer. Only way out then is to either blindly use task manager, because even tho i alt tab i am still stuck in the game, or to restart the computer. I have tried many things, like updating all the drivers or the newest windows update, nothing seems to work so please help. I can play league tho.

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The_Fossette
HP Support Agent
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@batlase,

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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batlase
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I have checked, my product number is 7BU90EA#BCM and the model is HP Pavilion Notebook 15-bc5xxx, on the box it says 15 - bc502nc

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praveen196
HP Support Agent
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@batlase

 

Thank you for the information.

 

It is not a gaming laptop. We have a various gaming laptop.

 

However, please perform the below steps and check.

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator. 

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/"). 

3) Enter sfc /scannow (note the space between "sfc" and "/"). 

 

Try creating a new user account on your computer.

 

Go to http://hp.care/2dWJKgW  and follow the steps to create a new user account.

 

Have a nice day!!

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