headphones not recognized

[jmmort]

new system - won't recognize plugged-in headphones - troubleshooter says nothing wrong - thoughts?

[sandytechy20 · Accepted solution]

@jmmort

Welcome to HP forums, I see that your headphones are not recognized in your computer.

Check those headphones with an alternate device such as a Smartphone, laptop, etc... 

If they work on the alternate device, check if the Headphones are enabled as a playback device. 

To do this, please see the steps below: 

• Click the Start Pearl and then type Sound in the Start Search Box. 

• Select Change Sound Card Settings in the Start Menu Options. 

• Next, under the Playback Tab, right click and select Show Hidden Devices and Show Disconnected    Devices if available. 

• Select Headphones and enable.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[jmmort]

thanks so much

[sandytechy20]

@jmmort

Thanks for the reply.

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

Cheers.