help pls

[Ohexp]

i factory reset my gaming laptop and now its stuck at the updating screen and it just keeps turning Off and on with the same % its been at for hours

[Hawks_Eye]

Hi @Ohexp 

Welcome to the HP Support Community! We're here to help you get back up and running.

I’m really sorry this has happened—especially after a factory reset that was meant to give your system a fresh start. When your gaming laptop gets stuck at the update screen and keeps rebooting at the same percentage, it usually means the update process has stalled due to a corrupted file, driver conflict, or power interruption.

Let’s walk through how to safely break the loop and restore control.

Step-by-step actions to fix update loop after factory reset

Force a full shutdown

• Press and hold the power button for at least 10 seconds until the laptop powers off completely
• Wait 30 seconds before turning it back on

Boot into recovery mode

• Turn on the laptop and immediately press Esc repeatedly, then press F11 to enter HP Recovery Environment
• If F11 doesn’t work, try Shift + F8 during boot

Choose “Troubleshoot” > “Advanced Options”

• Select Startup Repair to fix boot-related issues
• If that fails, go back and choose System Restore (if restore points exist)

Reset again using local recovery

• If the update loop persists, choose Reset this PC > Remove everything
• Select Local reinstall (not cloud) to avoid update-related stalls

Use HP Cloud Recovery Tool (if needed)

• If recovery fails, use another PC to download the HP Cloud Recovery Tool:
  HP Cloud Recovery Tool – Official Guide
• Create a USB recovery drive and reinstall Windows cleanly

Additional HP resource

• HP PCs – Windows Update Stuck or Frozen

This guide includes illustrations and recovery options tailored to HP laptops.

Let me know if the recovery screen doesn’t appear or if the laptop reboots before you can access it—I’ll guide you through alternate boot methods. 

You’ve done everything right by acting quickly, and we’ll make sure your system gets back to full strength.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye