hinge issues on gaming laptop

[Waveson_Harit]

I bought the  HP Pavilion Gaming Laptop 15-cx0xxx model around February 2023. Now more than a year later I noticed, as many others,  that the plastic frame from the screen is being separated. I am still using the computer, and every time I am opening it, it just get worse and now, on the back is some position its complete open, and i think one of the hinges did fall off. 
I haven't dropped it, its only a year or a little bit more old, and now when I am not the only one who have seen this problem, there must be something wrong when it was build.

What can you do to fix this? Do i need to buy a new screen?

[Sneha_01]

Hi @Waveson_Harit ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support