hp envy x360 convertible event id 10016 windows 11 problem

[Abelo29]

I bought a laptop about four months ago and it's called HP ENVEY X360 CONVERTIBLE 15m-dsoxxx and the weather was a little cold on a certain day and I haven't used/opened the laptop for two weeks and then when I turned it on it refused to open then I plugged it in and turned it on it opened but it doesn't charge and when I looked at the battery states it said there is no battery, the battery is 100% dead and it says it's not enough and now when i turn it on it repeatedly restart within 5 minutes or when i connect it to the phone with a cable, sometimes it restarts a little later on its own/without my permission and i thought maybe there is an update that I haven't installed but it doesn't then i go to computer management then event viewer then system to check why its restart then i see warning- distributedcom (dcom) error and the hp community please tell me how to solve this problem🙏🙏🙏🙏

[Garp_senchau]

@Abelo29, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Battery Not Charging / No Battery Detected

Hard Reset:

Unplug the laptop and turn it off.

Hold the power button for 30 seconds to reset the power.

Plug it back in and turn it on.

Update BIOS:

Go to the HP website, search for your laptop model, and download the latest BIOS update.

Uninstall Battery Driver:

Open Device Manager > Batteries > Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.

Restart the laptop, and Windows will reinstall the driver.

Check Battery Health: Use the HP Support Assistant app to check if the battery is dead. Contact HP if it's still under warranty.

Laptop Restarting Repeatedly

Run Diagnostics:

Turn off the laptop, press ESC then F2 to run HP diagnostics.

Check for any hardware issues.

Disable Fast Startup:

Go to Control Panel > Power Options > Choose what the power buttons do > Uncheck Turn on fast startup.

Perform System Restore:

Go to Control Panel > Recovery > Open System Restore and restore it to an earlier point.

DCOM Error (Event ID 10016)

Fix Permissions:

Type dcomcnfg in Run (Windows + R) and press Enter.

Right-click My Computer > Properties > Default Properties tab.

Uncheck Enable Distributed COM on this computer.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[Abelo29]

@garp_senchau The event id 10016 solution is not working is there another solution

[Garp_senchau · Accepted solution]

Hey @Abelo29, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,