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hp omen 15-ax250wm charger jack gets extremely hot

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omen 15-ax250wm
Microsoft Windows 10 (64-bit)

recently i noticed whenever i plug in my charger the jack gets extremely hot, so hot its burn me countless times and hot enough to melt the plastic round the chargin port, i opened it up and notice my battery is swollen, could the swollen battery be the course or another effect caused by the hot charger. the jack doesnt get hot when unplugged, when laptop is also off.


HP Support Agent
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@Vip3r_122333 Welcome to HP Community!


I understand that the laptop charger jack gets hot.


I understand your concerns.


In that case, I would suggest you contact our phone support. They will help you.


Here is how you can get in touch with phone support.

1)Click on this link -

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!





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