hp omen 15 dh0015nr internal display stopped working in Windows

[Lanzer22]

I've been using a 4 monitor setup where the USBC, HDMI, and DispayPort were connected to 3 monitors and things had worked fine since May 2020.

After a WIndows update in late 2021, now the internal display (laptop OLED screen) no longer functions in Windows.  The display is not broken as it works fine in safe mode, or if the NVIDIA drivers are not loaded.

I tried reverting back to the oldest Nvidia display driver, but with no luck.  Looks like this happened after a Windows update and I don't see a way to get around this issue.

If all external monitors are disconnected, the laptop will be stuck at the loading screen upon boot.

If I open the NVidia control panel, the checkbox for the internal display will be unchecked.  Checking the box will simply freeze the whole system and I have to turn the laptop off.

Is reverting back to factory default and never updating Windows the only option?  Have any other owner of this model reported similar issue?  I suspect this would be a big issue for those who are not using external displays.

[Nirvana_95]

Hi @Lanzer22 

Welcome to the HP Support Community. Thanks for bringing this to our notice. I see that you are facing issues with the screen of your HP Omen. Do not worry, we are here to help you with it.

Since it is working fine in the safe mode, it is not a hardware-related issue. Have you updated the drivers of your system?

Please use the link here and perform the update of the drivers and let me know the outcome.

If the issue persists, I would suggest you perform a recovery. Here is a link that will help: https://support.hp.com/in-en/document/ish_4511095-4511141-16 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Lanzer22]

As it turns out, it was the Nvidia display driver.  What I didn't know was that:

• Windows updates included the latest drivers
• The nvidia driver from the HP download page doesn't install, install aborts and I never downgraded my driver when I thought I did

Long story short, v30 of the Nvidia driver doesn't work, I had to revert back to v27 driver that came with the laptop.

Solution:

I brought up Device Manager, select Display Adapter, then under the properties tab, select "rollback driver" and the internal display worked again.

[Nirvana_95]

Thanks for your response.

I am happy to know that the issue is resolved. I appreciate your technical expertise. 

If you need any assistance in the future, please let us know here.

Thanks!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.