i cannot download HP TrueVision Full HD (FHD) RGB-IR Webcam Driver (Windows 10 v1703)

[negussie]

i cannot download HP TrueVision Full HD (FHD) RGB-IR Webcam Driver (Windows 10 v1703)

[70007]

Hello negussie,

Thank you for sharing your concern.

I understand that you're having trouble downloading the HP TrueVision Full HD (FHD) RGB-IR Webcam Driver for Windows 10 version 1703. Here are a few steps that might help you resolve this issue:

HP Support Website: First, visit the HP Support website and enter your product model number to locate the correct driver for your specific device.

Use HP Support Assistant:

Install and open the HP Support Assistant software on your PC, if you don't have it already.
This tool can help automatically identify and install the appropriate drivers for your hardware.
Windows Update:

Check for any available updates via Windows Update. Sometimes, the necessary driver might be provided through a Windows update.
Device Manager:

Open Device Manager, find your webcam under the "Imaging devices" section, and select "Update driver."
Choose "Search automatically for updated driver software" and see if Windows can find a newer driver.
Manual Installation:

If you have obtained the driver file manually, you can use Device Manager to install it:
Right-click on your webcam in Device Manager and select "Update driver."
Choose "Browse my computer for drivers" and navigate to the location where you saved the downloaded driver file.
If you continue to experience issues, you might want to contact HP Support for further assistance.