i got a problem in omen app

[yuki_____]

so basically i cannot boost / clean my pc even when i click in the manual boost and scann thing 
pls help on this problem hp omen app
thx ! 

[Raj_05]

Hi @yuki_____,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to use the manual boost or clean scan features in the HP OMEN Gaming Hub app, it could be due to several reasons. Follow these troubleshooting steps to resolve the issue.

Update the OMEN Gaming Hub App

• Ensure you have the latest version of the OMEN Gaming Hub app installed. You can check for updates via:
  • Microsoft Store: Open the Microsoft Store, go to "Library," and look for updates.
  • HP Support Website: Download the latest version of the OMEN Gaming Hub app from HP's official support site.

Restart the App

• Close the OMEN Gaming Hub app completely:
  • Right-click the app icon in the system tray (near the clock) and select "Exit."
• Reopen the app to see if the issue resolves.

Check for System Updates

• Ensure your Windows operating system is up to date:
  1. Press Windows + I to open Settings.
  2. Go to Update & Security > Windows Update and click Check for updates.

Reinstall OMEN Gaming Hub

• Uninstall the app and reinstall it:
  1. Press Windows + X and select Apps and Features.
  2. Locate "OMEN Gaming Hub," click it, and choose Uninstall.
  3. Restart your PC.
  4. Reinstall the app from the Microsoft Store or HP's website.

Check Permissions

• Make sure the app has the required permissions to run features like manual boost and scans:
  1. Open the Settings in OMEN Gaming Hub.
  2. Look for options related to permissions or background tasks and enable them.

Update System Drivers

• Outdated drivers might interfere with the app’s functionality. Use the HP Support Assistant to update drivers:
  1. Download it from HP Support Assistant if not installed.
  2. Open the app and check for updates for all components.

[Raj_05]

Verify HP System Utilities Service

• The OMEN app relies on background services:
  1. Press Windows + R, type services.msc, and press Enter.
  2. Look for HP System Event Utility or similar services.
  3. Ensure the service is running. If not:
     • Right-click > Start.
     • Set Startup Type to Automatic.

Clear App Cache

• Clearing the app cache can resolve glitches:
  1. Navigate to C:\Users\[Your Username]\AppData\Local\OMEN Gaming Hub.
  2. Delete the cache files.
  3. Restart the app.

Check for Conflicts

• Disable other optimization software that might conflict with the OMEN Gaming Hub.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support