keyboard and mouse issue

[Majkell]

when playing games and moving the mouse quickly and pressing many buttons on the keyboard, the laptop makes a sound and blocks the mouse and keyboard for 1 second

[praveen196]

@Majkell Welcome to HP Community!

First, let's start by performing a hard reset on the PC to release any excessive static/power that could have caused the issue. 

  

Turn off the computer. 

Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers. 

Unplug the AC adapter from the computer. 

Press and hold down the Power button for about 15 seconds to drain any residual electrical charge from the capacitors that protect the memory. 

Press the Power button to turn on the computer. 

If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key. 

  

Second, you can check if there is a Bios update available for your PC, here is the link to download. 

You may try the below steps, as even if the game is compatible with your system hardware it may have a slow performance because you are using the windows 8, 8.1 or 10 as the OS uses most of the CPU & graphics card usage, you might want to reduce the visual effects for windows to save the amount of CPU & Graphics card usage required to run your game properly. 

  

Here's how you do it: 

• Go to Start Menu > click on Settings. 

• Type performance > choose to Adjust the appearance and performance of Windows.  

• In the new window, go to the Visual Effects and select Adjust for best performance. 

• Click Apply and ok...this should do the trick.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Majkell]

Update,

The issue only apears when i click right mouse button a several times, maybe this will help You to fix problem

best regards

[praveen196]

@Majkell

Have you tried to update the BIOS?

Have you tried with a different mouse?

Cheers 🙂