keys permanently pressed and others not working

[omnibustudio]

The A, D, and F  keys are permanently registered as pressed while the S key is not working. I have since removed the D and F keys, and the issue persists.

[Kuroi_Kenshi]

Hi @omnibustudio,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your keyboard!  

We're thrilled to have the opportunity to assist you and provide a solution.

If your A, D, and F keys are stuck as pressed while S is not working, it could be due to hardware issues (faulty keyboard/membrane) or software issues (driver or firmware glitch). First let's rule out the possibility that it's a software issue.

Try These Fixes

Check for Dust/Debris

• Power off the laptop.
• Use compressed air or a soft brush to clean under the affected keys.
• If liquid was spilled, the keyboard might be damaged.

Perform a Hard Reset

• Turn off the laptop and disconnect all power sources (charger & battery, if removable).
• Hold the power button for 30 seconds to discharge residual power.
• Reconnect power and turn it on.

Check in BIOS

• Restart the laptop and enter BIOS (Esc, F2, or F10 on boot).
• Try pressing the affected keys in BIOS.
  • If the issue persists in BIOS, it's a hardware problem.
  • If the keys work fine in BIOS, it's likely a software/driver issue.

Update/Reinstall Keyboard Driver

1. Open Device Manager (Win + X → Device Manager).
2. Expand Keyboards, right-click HID Keyboard Device, and select Uninstall device.
3. Restart the laptop (Windows will reinstall the driver automatically).

Use an External Keyboard

• If an external keyboard works fine, the built-in keyboard might be faulty and may need replacement.

Perform a System Restore (If Issue Started Recently)

• If the issue began after an update or software installation, restore to an earlier point:
  1. Search System Restore in Windows.
  2. Choose a restore point before the issue started.

Last Resort: Replace the Keyboard

• If none of the above fix's work, the internal keyboard is likely faulty. You may need a keyboard replacement.

Let me know what happens after these steps! 😊

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,