laptop freezing when plugged in

[Yehia_Abdelaziz]

hp victus 15 freezing when plugged in and when run diagnostic for hardware all status good and i have updated all drivers and bios  

[A_Gayathri]

Hi @Yehia_Abdelaziz,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP Victus 15.6 Inch Gaming Laptop is freezing when plugged in despite having updated drivers and BIOS, 

here are a few more things you can check or try:

Check Power Settings:

• Go to Settings > System > Power & sleep.
• Click on Additional power settings and ensure you’re using a High performance or Balanced plan.
• Check the Advanced power settings and ensure that settings like Processor power management are set appropriately.

Inspect the AC Adapter and Power Port:

• Ensure the AC adapter is functioning properly and providing stable power. Try using a different adapter if you have one available.
• Check the power port on your laptop for any signs of damage or loose connections.

Check for Overheating:

• Use a monitoring tool like HWMonitor or MSI Afterburner to check the temperature of your CPU and GPU.
• Ensure that the laptop’s cooling system is clean and functioning correctly.

Update or Roll Back the Graphics Driver:

• Sometimes, the latest driver can cause issues. Try rolling back the graphics driver to a previous version from Device Manager.
• Conversely, check for any beta drivers on the GPU manufacturer’s website that might address stability issues.

Perform a Clean Boot:

• To check if a startup program or service is causing the issue, perform a clean boot:
  • Press Win + R, type msconfig, and press Enter.
  • In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and then click Disable all.
  • Go to the Startup tab and click Open Task Manager. Disable all startup items.
  • Restart your laptop and see if the problem persists.

Check for Hardware Issues:  HP PCs - Testing for hardware failures

• Run hardware diagnostics if your laptop has built-in tools.

Consider System Restore or Reset:

• If the problem started recently, you might want to perform a system restore to a point when the laptop was working fine.
• As a last resort, you can consider resetting Windows to its default state (ensure you back up important data first).

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fa0000 User manual 

I hope this helps. 

Take care and have a good day.

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