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11-07-2022 05:05 PM
hello
Hp support team
i have been using this laptop since 2019
i have changed the thermal paste about 3 times one time for each year
before about 2 weeks i tryed to change thermal paste and every thing is ok when i try to open the laptop and booting and everything is normal but after about 10 minutes the screen turns off or if i just open any any game the screen directly turns off altough the screen is off the laptop is still working i hear the fans sound and the keyboard led is working except the screen
i brought the laptop to Computer Maintence shop
they tryed every thing they also tested the whole motherboard they didn't know the solution
i have watched the temp of cpu and gpu it is fine even i whatch it when i am opening a game
the computer maintance Shop said to me
that i have changed the thermal paste with the The battery is connected which made a short circuit to motherboard
i even tryed to re-install Gpu software
this probleam even happen to me when i was in bios settings
i tryed to clean Ram
fans working fine
temp is fine
everything is ok
i don't know why this is happening to me
i don't know what should i do
Is it never repairable?
please Hp support team
please help