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‎05-27-2019 11:02 PM

HP Recommended
Product: Example:HP Beats 15 Notebook PX
Operating System: Microsoft Windows 8.1 (64-bit)
As mentioned above, my touchpad isnt working when i use the keyboard... The game needed the use of both devices to play. When using external mouse, it works just fine. I troednsearching for solution, but most requires the access to synaptic settings which i cant find in my notebook... I'll be grateful to receive help from you guys.
5 REPLIES 5

‎05-27-2019 11:34 PM

HP Recommended

@hawkryder98 

 

What is the full model or product number of your laptop?

You can find it in the HP Support Assistant.

Go to the Start menu and navigate to H > HP Help and Support > HP Support Assistant and open it.

 

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‎05-28-2019 03:18 AM

HP Recommended

Product id is 00261-20000-00000-AA74 

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‎05-28-2019 01:50 PM

HP Recommended

@hawkryder98 

 

No, that is not the HP model. That is the Windows operating system product ID, totally different.

Please read my post again with the intructions and post the HP Product Number.

It will be 7 digits long with letters and numbers.

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‎05-28-2019 11:16 PM - edited ‎05-28-2019 11:18 PM

HP Recommended
Sorry, my bad. Here it is. K2N84PA#UUF
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‎05-29-2019 01:10 AM

HP Recommended

OK thanks. Your model is the HP Beats Special Edition 15-p016au Notebook.

If you type Device Manager into the Search bar and hit Enter, do you find the Synaptics device listed?...

 

synaptics touchpad.PNG

 

If so, you should be able to access the settings.

Type touchpad settings in the Search bar and hit Enter.

In the new pop up window, click on Additional settings.

additional settings.PNG

 

In the next new pop up window, select the ClickPad Settings tab.

lickpad settings.PNG

Click on the ClickPad Settings button.

 

Select the smart Sence Button and right click on gear Icon

smart sence.PNG

 

 

In the new window, move the sliders to the left for off.

dsmartsence time disabled.PNG

 

Does that not help???

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