• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP 17-cb0050nr
Microsoft Windows 11

My laptop has recently stopped charging when it's on but charges when its off, what does that mean? I have the Omen by HP 17-cb0050nr. It came with a 330w battery w/ barrel tip which I can't find anywhere is there an alternative that does not involve trusting eBay? I have had this laptop for about 3yrs so it's still fairly new to me. I really hope somebody can help me. Thank You.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.