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HP Recommended
OMEN Laptop - 15-dh1020ne
Microsoft Windows 10 (64-bit)

so i have had this laptop for a year now it was working well until last june i noticed the temperatures of both gpu and cpu started spiking up to 90 C and 100 C respectively leading to thermal throttling so i just want to know if i should replace the thermal paste to fix this.

3 REPLIES 3
HP Recommended

Hello @Mido3omda 

 

! Attention !

With constant overheating, the thermal paste for CPU, GPU and bridges

dries out and loses its function and must therefore be renewed !

 

If you do not change this condition, notebook/mainboard/components will suffer partial or total damage.

 

In your case: Service is required !
- The computer should be disassembled and checked.
- Thermal paste for CPU GPU and bridges must be renewed
- The function of the fan(s) must be checked

- Short circuit test ( if required )

- charger/battery test

- Components test

- General cleaning ...

 

--- HP warranty valid -> Contact HP Support

 

--- HP warranty expired:

If you can't do that, you should have it <serviced> by a professional notebook (chip level) repair store.

 

Good luck

HP Recommended

Ok thank you i'll take it to a repair store soon but also i want to make sure these idle temperatures aren't normal right?

Mido3omda_0-1659687321349.png

 

HP Recommended

Quote: "

temperature reaches 90 C while idle

"

Service required ! ! !

 

High quality thermal paste should be used ! ! !

 

 

 

 

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