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HP Recommended
OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Microsoft Windows 11

my inbuild touchpad is not working

5 REPLIES 5
HP Recommended

Hello @aksel20 , how are you ?

 

Please, Try the driver update below:

 

https://support.hp.com/br-pt/drivers/swdetails/omen-17.3-inch-gaming-laptop-pc-17-ck0000/model/21003...

 

Waiting


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HP Recommended

Hello Fabio,

 

I am doing well, thanks for asking,

I tried the update sp152189 proposed by HP helpdesk.

It did not work, The one you recommend sp142381 is older, should I still try it?

HP Recommended

Hello @aksel20 

 

Yes, try it as an alternative

 

I´m Waiting


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If the answer was helpful and/or you would like to say "thanks", Click on the button“Yes” Did I help solve the problem? Don't forget click “Accept as a solution” , If anyone has the same question, this solution might be helpful.
HP Recommended

Hello Fabio,

 

It did not work.
HP is going to replace the hardware

 

Thanks for the help.

HP Recommended

Hello @aksel20 

 

Ok, thanks for getting back to us

 

Regards


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