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‎07-18-2024 02:41 PM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck0000 (2Y4A6AV)
Operating System: Microsoft Windows 11

my inbuild touchpad is not working

Category:
5 REPLIES 5

‎07-19-2024 12:54 PM

HP Recommended

Hello @aksel20 , how are you ?

 

Please, Try the driver update below:

 

https://support.hp.com/br-pt/drivers/swdetails/omen-17.3-inch-gaming-laptop-pc-17-ck0000/model/21003...

 

Waiting

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‎08-16-2024 05:20 AM

HP Recommended

Hello Fabio,

 

I am doing well, thanks for asking,

I tried the update sp152189 proposed by HP helpdesk.

It did not work, The one you recommend sp142381 is older, should I still try it?

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‎08-16-2024 06:30 AM

HP Recommended

Hello @aksel20 

 

Yes, try it as an alternative

 

I´m Waiting

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‎08-20-2024 05:44 AM

HP Recommended

Hello Fabio,

 

It did not work.
HP is going to replace the hardware

 

Thanks for the help.

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‎08-20-2024 06:00 AM

HP Recommended

Hello @aksel20 

 

Ok, thanks for getting back to us

 

Regards

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