myHP is not working

[justin202]

The myHP app has stopped working on my laptop. Ever since a few days ago, when I open the app, it does the initial loading animation but then just displays a black window. I can't interact with it at all. I have tried restarting my laptop multiple times, updating drivers, repairing and resetting the app, and even deleting and reinstalling the app, but the problem persists. I have enabled all permissions for the app (location, camera, microphone, and background app). This is a new laptop (only a few months old) and the app was working fine before. myHP is essential for changing my fan modes and more. I am using Windows 11 Version 24H2.

[Garp_senchau]

@justin202, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

1. Check for Windows Updates

Sometimes, small updates fix problems:

Go to Settings > Windows Update > Check for updates.

Install any available updates and restart your laptop.

2. Update HP Drivers

Go to HP Support and enter your laptop model (HP Spectre x360 16-aa0000).

Download and install any available updates, especially for BIOS or thermal management.

Restart your laptop.

3. Reset the myHP App

Try resetting the app directly:

Go to Settings > Apps > Installed Apps.

Find myHP and click the three dots next to it.

Click Advanced Options > Reset.

4. Run the Windows Troubleshooter

Windows has a built-in tool to fix app problems:

Go to Settings > System > Troubleshoot > Other troubleshooters.

Run the Windows Store Apps troubleshooter and let it try to fix the issue.

5. Check Permissions

Double-check app permissions:

Go to Settings > Privacy & Security > App Permissions.

Make sure myHP has permission to access what it needs (location, camera, etc.).

6. Reinstall the App

If the above doesn’t work, try reinstalling it again:

Uninstall myHP from Settings > Apps > Installed Apps.

Go to the Microsoft Store, search for myHP, and reinstall it.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[justin202]

@Garp_senchau Thank you for the reply, however I have tried all of these steps and none of them have worked, the app is still broken.

[Garp_senchau]

@justin202,

Thank you for your response. let's try these:

Force myHP to Use Intel Graphics

Go to Settings > System > Display > Graphics

Click Browse and add HP.JumpStart.exe (part of myHP app)

Set it to Power saving (Intel GPU)

Restart and try the app

Reset the Microsoft Store Cache

Press Win + R, type wsreset.exe, press Enter

Wait for the Store to reopen

Restart your laptop and open myHP again

Create a New Test User

Go to Settings > Accounts > Other users

Add a new local account

Sign in to it, install myHP, and see if it works there

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[justin202]

Thank you again for your response, unfortunately the steps still did not work.