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huey_placard
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new problem with the battery care function

OMEN 15-dc1054nr
Microsoft Windows 10 (64-bit)

Hello, I previously had problems with the battery care function not performing as expected.  It is documented in this link.

 

https://h30434.www3.hp.com/t5/Gaming-Notebooks/problems-with-Battery-Care-function/m-p/7343051#M2375...

 

My problem was mostly with the 50% battery level setting in Bios.  When I switched to 80%, and when I followed the advice given by the HP agents on this forum, things have been working fairly well, and I like the 80% approach.  

 

Well I seem to have done something to break this.

 

Once in a while my laptop wakes up form sleep in the middle of the night, even when unplugged.  This is with my mouse completely turned off, so I know my mouse is not waking it up.  The other night it occurred twice, and I was not plugged in, so it was draining my battery down.  

 

So I started searching for how to fix this waking up problem.  I read about things in the task scheduler to change.  The main suggestion I read about wasn't actually available, so I kept searching.  Now I can't remember what exactly I changed, if anything, but it wasn't much (I actually thought I didn't change anything, but I can't swear to it, evidence suggests I did something).  But now my battery charges to 100% every time I'm plugged in.  

 

Any ideas of what might have happened to break the battery care function, and how to fix it ?

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HP Support Agent
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new problem with the battery care function

@huey_placard,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the battery care function is not working correctly.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you install the below updates and check if it helps.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100725.exe

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95380.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

huey_placard
Level 3
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new problem with the battery care function

@The_Fossette, it magically started working again on its own, last night.  I'm just giving it some more time to see if it stays.  I can't figure out the rhyme or reason as to why it stops working once in a while.  Anyway, if it comes back I'll try your solutions.  For now I'm afraid to touch it.  I'll accept as a solution.  Thanks !!!

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HP Support Agent
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new problem with the battery care function

@huey_placard,

 

I am glad to know that the issue is resolved.

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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