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‎10-12-2018 06:20 AM

HP Recommended

This worked for me thank you heaps mate

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‎10-12-2018 11:17 AM

HP Recommended

Glad to see you got it working  @brothaLoui

For what its worth, I recieved an official reply from HP today  on the matter....

 

While performing a Windows update, if you encounter issues with the audio, please uninstall the driver and manually install the latest version. The following document should be able to help.

https://support.hp.com/us-en/document/c06166393

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‎10-12-2018 07:44 PM

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I had the same issue, working on it sinve yesterday. Go to support.hp.com scroll all the way down under SUPPORT go to DOWNLOAD DRIVERS. ENTER DEVICE SERIAL # & PRODUCT NUMBER. it will show you your device products. Click on the drop box for DRIVER & AUDIO. you will select which one is compatable and download it. It gave me 3 different options for audio so i had to repeat the process twice to see which one was compatable for my laptop. 

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‎10-14-2018 03:01 AM

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SOLUTION: Check whether any updates are  pending. If any present do install which will solve your issue.

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‎10-17-2018 08:16 AM - edited ‎10-17-2018 08:19 AM

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@brothaLoui wrote:

Went through the post, but apparently I dont have the SST-device he's mentioning.Capture2.JPG

I also noticed that the dropdown menu for the  "sound, video and game controllers" is missing the "realtek"and "Nvidia" option.

I tried adding hardware ( I followed the steps mentioned in the troubleshooting tips i mentioned above) and this is what I get:

Capture4.JPG

notice that "Nvidia" is missing. And when i choose to add "realtek" 

 

You do have the SST device in the image in your post. I don't think you looked closely enough. See where I pointed them out below.

 

Intel SST.png


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-25-2019 12:13 AM

HP Recommended

hello, for this post i need immediate reply form you. I also facing this problem, in device manager>sound, audio option is missing. please kindly reply what i need to install for windows 10 2017 version

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