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‎03-05-2020 04:35 AM

HP Recommended

Hi @

ans waht i9s withy my problem?

 

Greetings

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‎03-05-2020 04:46 AM

HP Recommended

Thanks for the reply, the device is still within warrenty as the device only a month old. I did manage to find a solution to the problem and everything is running smoothly again.

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‎03-05-2020 04:51 AM

HP Recommended

Hi Rasinoco,
and what is your solution?

Greetings

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‎03-05-2020 05:00 AM

HP Recommended

Hi Kopp63,

As I stated in my post the problem that was Highlight in the Device Manager was the Intel(R) PCIe Controller (x16) - 1901 driver saying there was an issue. I ended up uninstalling that driver and then following on from that I clicked on view -> Show Hidden Devices and hey presto GeForge RTX 2070 sitting there under Display Adaptors.

The reason I uninstalled the problem driver is I just assumed Windows would re-install the driver again. I do not have the technical knowledge enough to be able to say that it will work for yourself however.

Side note after uninstalling that problem driver windows said that there was an update to do. I have not done that update yet.

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‎03-05-2020 05:06 AM

HP Recommended

@Rasinoco

THX

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‎03-06-2020 03:28 PM

HP Recommended

identical observations (but for the gtx2080) - anything further on this thread from HP?

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‎03-06-2020 04:10 PM

HP Recommended

Give back the computer To the store. Nobody will help you. I have waited for 3 months, no reply only just recommendation to backup everything to factory settings. Only a waste of Time. They are selling untested computers or i dont know, I bought an MSI computer with the same components. Everything worked Perfectly. No errors, only pieceful time spend with new puchowe.

Everyone remember, never buy nothing from Hp. This is a s*** brand. They give a fu*k about thier clients. The just count the money on sold products. No support, no nothing. NEVER HP again!! 

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‎03-06-2020 04:16 PM

HP Recommended

i did disable the intel chip set; then the NVIDIA driver install app popped up and came to the rescue ... definitely an *interesting* experience. btw - this all came to my attention because i installed a new game that made the infamous "DirectX 10.0 version not installed" ....

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