nvlddmkm error (nvidia driver related?)

[Asnedirjei]

All heavy games (Elden Ring, Flight Simulator, Forza Horizon 5 etc) freezes within minutes and they crash to desktop. In event viewer, here is the description on system:

No description found for event ID 0 from source "nvlddmkm". The component generating this event is not installed on the local computer or the installation is corrupt. Install the component on the local computer or repair the component.

If the event is originating from another computer, the display information must be saved with the event.

The event contains the following information: 

\Device\Video9
Error occurred on GPUID: 100

The message resource exists, but the message was not found in the message table.

I have tried clean install using DDU different nvidia drivers (including old ones and the one listed on HP support site) with no success. I have also tried Windows clean reinstall.

Also tried 3dMARK and the Fire strike test run is "interrupted by user" (without I even touching the PC). Now, Timespy tests finishes successfully.

[Irwin6]

Hi @Asnedirjei,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue while playing games on your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps and let me know if that resolves the issue.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Asnedirjei]

Thank you for the instructions.

I followed the extensive test and every test passed.

After that, I tried 3d Mark fire strike benchmark and it was again interrupted, with the same nvlddmkm error log on event viewer. 

Afte that tried bios update but I found out that I had the latest one already installed.

With the results, I still think it is a driver error,  is there any version that could work? Anything else I could do about it?

Here are some versions I tried from Nvidia site:

528.49

527.56

537.58

552.12

[Irwin6]

Hi @Asnedirjei,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Uninstall the graphic drivers by following the below steps.

To launch Device Manager, select the Start button, type Device Manager, and press Enter.

Then follow these steps:

1. Select the View menu and turn on Show Hidden Devices.
2. Expand the node that represents the type of device that you want to uninstall, right-select the device entry for the device you want to uninstall, and select Uninstall.
3. On the Confirm Device Removal dialog box, if you wish to remove the driver package in addition to uninstalling the device, select the Delete the driver software for this device option. When ready to complete the operation, select OK.

You may also need to restart the computer and check if that resolves the issue.

If the issue still persists, click on this link to download and install the graphic drivers for your laptop.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Asnedirjei]

Hi Irwin6,

Thank you for the instructions.

I tried both driver uninstall and install from homepage with no success, same crash to desktop with games and firestrike benchmark, with nvlddmkm error on event viewer.

By the way, after unistalling and reboot I confirmed that version 546.26 was installed on its own.

How should I proceed next?

[Irwin6]

Hi @Asnedirjei,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps once again.

Please click on this link to perform a recovery on your Laptop as you have already performed all the possible steps to fix it.  (Take a backup of the data before performing a recovery)

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[Asnedirjei]

I have performed the restore as instructed but the problem persisted with 3d mark.

Did windows update (inc. nvidia driver update) and the problem still persists.

Should I sent the machine for repair? How can I how whether it’s a hardware problem? I also tried swapping the ram chips with no change.

[Irwin6]

Hi @Asnedirjei,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support