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‎06-07-2021 11:59 PM

HP Recommended
Product: OMEN by HP Laptop 15-dh0xxx
Operating System: Microsoft Windows 10 (64-bit)

Good day.

 

My laptop started with a sound problem after a few days after a windows update.

Every time I play something through my internal speaker system there is loud popping and crackling noise.

 

 Is it a software problem or hardware problem, does any one know how to fix this problem,?  

1 person had the same question
4 REPLIES 4

‎06-08-2021 12:10 AM

HP Recommended

@T1S5 

 

Please perform a clean install Audio software/driver, this should help.


   (a) Download the following driver and save on your computer,
                https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.


Regards.

BH
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‎06-08-2021 12:23 AM

HP Recommended

@Banhien

 

thanks for your support.

I've tried your instructions but didn't fix the issue.

Is there something else I can try? 

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‎06-08-2021 03:03 PM

HP Recommended

@T1S5 

 

Please use same steps above but with older driver

 

        https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96184.exe

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-09-2021 01:14 AM

HP Recommended

good day 

 

@Banhein 

I tried the older driver and the issue was not resolved

 

Regards.

3 people found this reply helpful
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