omen 15 sound popping or crackling noise

T1S5 · ‎06-07-2021

Good day.

My laptop started with a sound problem after a few days after a windows update.

Every time I play something through my internal speaker system there is loud popping and crackling noise.

Is it a software problem or hardware problem, does any one know how to fix this problem,?

banhien · ‎06-08-2021

Please perform a clean install Audio software/driver, this should help.

(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe

   (b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
   (c) Right click downloaded file and select Run as administrator,
   (d) Reboot again.

Regards.

BH
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T1S5 · ‎06-08-2021

@Banhien

thanks for your support.

I've tried your instructions but didn't fix the issue.

Is there something else I can try?

banhien · ‎06-08-2021

@T1S5

Please use same steps above but with older driver

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96184.exe

Regards.

BH
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T1S5 · ‎06-09-2021

good day

@Banhein

I tried the older driver and the issue was not resolved

Regards.

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