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- omen 15 sound popping or crackling noise

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06-07-2021 11:59 PM
Good day.
My laptop started with a sound problem after a few days after a windows update.
Every time I play something through my internal speaker system there is loud popping and crackling noise.
Is it a software problem or hardware problem, does any one know how to fix this problem,?
06-08-2021 12:10 AM
Please perform a clean install Audio software/driver, this should help.
(a) Download the following driver and save on your computer,
https://ftp.hp.com/pub/softpaq/sp107001-107500/sp107248.exe
(b) Go to Device Manager, Sound to uninstall sound driver (Realtek) and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.
Regards.
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06-08-2021 03:03 PM
Please use same steps above but with older driver
https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96184.exe
Regards.
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