over heat problem

[OMAR-Soliman]

hi , i just got the omen gaming laptop 15-dv1007nx i7 9th gen with rtx 2060 

now while i`m doing nothing and idle cpu temp is over 50 C. which is ridiculous, 

is my laptop broken or its somthing with the omen 

i cant imagine playing on something like that without melting

what a waste of money!!! 

i need help asap

[OMAR-Soliman]

UPDATE : 

tried a normal game ( Heroes of the storm ) and wow , it reached 100C ??!?!?!?!? 

i can boil some water on it now? 

please advice !

PS: every thing is up to date even the bois 

and after a little while the sensors went nuts and couldn't read the temp and went to -1 ? 

idk what is that actually 

please help me out!

[Arthur-c]

@omar_Soliman

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.